Delivery and returns

Postage

The postage for your order is shown in your bag before you pay, and it depends on the total value, because higher-value parcels need extra insurance.

Orders over £2,500 are above what Royal Mail will insure in one parcel, so we arrange delivery with you personally. Get in touch.

Packed and posted within 2 working days. We email you a tracking number as soon as it’s posted. Someone will need to sign for it.

If your parcel is lost or damaged in the post, you’re covered: we’ll refund you in full or replace it if we can. You don’t need to claim from Royal Mail yourself.

Auction wins

Auction wins have their own, lower postage, shown with the full total before you bid: £1.99 by Royal Mail 2nd Class up to £20; £2.99 by Royal Mail Tracked 48 up to £150; £4.99 by Royal Mail Special Delivery Guaranteed by 1pm, £750 cover up to £750; £7.99 by Royal Mail Special Delivery Guaranteed by 1pm, £1,000 cover up to £1,000; £14.99 by Royal Mail Special Delivery Guaranteed by 1pm, £2,500 cover above that. Several wins paid together come in one parcel. See how auctions work.

Returns

You can cancel and return any slab within 14 days of receiving it, for any reason. It needs to come back as it left: unaltered and still sealed in its case.

1. Email us at hello@graded.london with your order number within 14 days of delivery, saying you want to cancel.
2. Post the slab back to us within 14 days of telling us, well protected and insured for its value.
3. We refund the price of the slab and the original postage within 14 days of receiving it back (or of you showing us proof you’ve posted it), to the card you paid with.

If you're returning a slab because you've changed your mind, you pay the cost of posting it back. If it isn't as described, we pay.

This doesn’t affect your legal rights. If a slab isn’t as described, you’re entitled to a remedy under the Consumer Rights Act 2015.